Dealing with profane and abusive callers?

Question by Willster: Dealing with profane and abusive callers?
My work (I'm a manager, not a call-centre worker) usually needs me to deal with folks who are stressed out, profane, rude, crude and abusive. I need suggestions to assist me deal with all this with out having a stroke or screaming back at them.


Greatest answer:
Answer by *havin enjoyable in the sun*Do not take it private..then you will be fine.

Add your own answer in the

depression and anxiety scale